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returns and warranties policy

Returns

Sonic Lighting offers a full refund or exchange for website sales for change of mind purchases within a 14 day period with proof of purchase (receipt or website order confirmation email)

Please note:

  • Products that have been installed cannot be returned for a change of mind refund/exchange.
  • Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

Should your goods be faulty or damaged upon receipt, Sonic Lighting will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).

To the extent permitted by law, Sonic Lighting:

  • limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
  • is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
  • is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.

Returning your goods.

All goods must be returned in original packaging and resalable condition.

To arrange a refund or exchange, please email sales@soniclighting.com.au or call 03 52779977 (Mon-Fri, 9.00am-5.00pm EST).

You will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items.

Shipped returns may take up to 14 days to process, and notification will be via email.

Warranties

All fittings have a 12 month warranty, if installed by a qualified electrician, excluding globes.

Installation Warning

All electrical work must be performed by a licensed electrician.

 

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